Something has gone horribly wrong....

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Erathsmador

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This morning after starting my tablet, EK starts updating. It keeps looping, it runs the download a couple times then my tablet restarts. I cleared the play store cache, uninstalled old crap, cleared the cache in storage, and restarted. It keeps doing it. Oh, also noticed yesterday that after defeating an outlaw random encounter, I leave Kingsbridge 5 minutes later and theres one there.... acting like I paid them off (I assume, never actually done that).
 

Aalandryll

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So these are seperate issues and both should be in support not feedback and technically in different threads.

Can a mod please move this to correct location?

Regarding the first, have you restarted the tablet completely? How is your Wi-Fi connection? Are you having any other problems with anything else not updating or working correctly?

Second issue has already been reported. Please make sure to use the search function... I know it does not always work, but there were recent posts in that thread over the past few days.
 

Erathsmador

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As both are related to the testing, this thread is where I put them. And I DID say I restarted.
 

Erathsmador

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Tablet is running fine. Only when I try to update EK do I have a problem. Download sequence runs through twice without installing, then the tablet restarts
 

Azog

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Oh, also noticed yesterday that after defeating an outlaw random encounter, I leave Kingsbridge 5 minutes later and theres one there.... acting like I paid them off (I assume, never actually done that).
Thats normal.
 

Aalandryll

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Erathsmador":1szotzxu said:
As both are related to the testing, this thread is where I put them. And I DID say I restarted.


I missed the comment about restarting sorry about that... have you moved the app to your SD card by chance before the issue started or is it on the native memory of the device? I am not familiar with that tablet...

Also by uninstalling old carp, did you mean you had uninstalled the game itself or other apps?
 

Erathsmador

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EK is on the sd card, and I uninstalled other apps, not EK. I'm running an Asus Zenpad 10. Z300 series
 

Aalandryll

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Erathsmador":1aag67a1 said:
EK is on the sd card, and I uninstalled other apps, not EK. I'm running an Asus Zenpad 10. Z300 series


Ok so a couple of troubleshooting steps...

1st... move the app back to main memory and attempt to update...

If that works outstanding... let us know.

2nd... the more drastic measure is to 1st back up your saves. Remove app, and reinstall and import your saves.
Make sure to restore your purchase after reinstallation so you have full version if you own it.

And we are on somewhat similar devices I am on a ZenFone...

So if you want me to do that second step as a proof of concept I will be glad to.
 

Alan_SP

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This can be a problem with EK being on SD card. This is something for David to decide.

Possible solutions are described in post before this one.
 

Aalandryll

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And for the record, just for fun, I did step 2 just now with no problems other than needing to reboot phone after import of saves so they could be seen.
Also needed to turn on Google Play Services using button in game...
 
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