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Restore purchase

Assisi

New Member
Joined
05/08/2016
Messages
29
I managed to move my characters on another device through Cloud Export but I don't have "Full License" activated. I tried to restore the previous purchased license and it does not work. It tells me to wait few minutes but nothing happens this way.

Regards!
 

DavidBVal

Developer
Staff member
Administrator
Joined
28/02/2015
Messages
5,875
Don't worry, it is always restored.

A few things you can try:

-If you have more than one account in your device, make sure the one showing as Active in Play Store is the one used for the purchase. In rare cases you might need to temporarily remove the other accounts.
-Try to delete your chache for Play Store and Google Play Services

If after the above & a device restart it still fails, let me know.
 

caviera

New Member
Joined
05/10/2016
Messages
2
I bought android version. I have an iPhone now. Do I need to buy the game again?
 

DavidBVal

Developer
Staff member
Administrator
Joined
28/02/2015
Messages
5,875
caviera":1tdxq4qc said:
I bought android version. I have an iPhone now. Do I need to buy the game again?
Yes. Sorry but Google and Apple strictly forbid any kind of activation that has been paid externally to their respective stores. You can use the cloud to move your data, at least.
 

Yahman

New Member
Joined
19/01/2019
Messages
5
Hello david can you help me restoring my purchased license? Because everytime i restoring it will say "you must sign in with the apple ID that used to purchase the app" but i already signed in the apple ID
 

DavidBVal

Developer
Staff member
Administrator
Joined
28/02/2015
Messages
5,875
Go to itunes and check your purchase history, does the game appear listed there?
 

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