Purchased full game, it did not have effect.

alexrayu

New Member
Joined
19/06/2019
Messages
1
Hello Support,

I have purchased a full game 10 hours ago. The Android Play service confirmed my purchase, but the game never did, and the button "Restore purchase" prompts to "wait a few minutes", but never does anything. Please advise.

My play id is
Code:
hands0mewalrus
.

Best Regards,
Alexei.
 

p4ran0id

Staff member
Moderator
Joined
27/01/2017
Messages
1,657
Have you tried to restart the device?

That is a Google play problem, this week they already had a big problem with Google calendar.

You will not get much help here, better contact Google, the purchase on play store is part of Google infrastructure, so not sure if David or anyone else can help you. But try a reboot first, it often helps to solve such problems.
 

Alan_SP

Staff member
Administrator
Joined
11/01/2016
Messages
1,513
Yes, no one from this side can help, this is Google problem, Google handles all that stuff (paying, verifying payment...), so this is something to notify Google as they are only one who can do something about it.

David (developer) only can return money in case Google wouldn't help.
 

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