Lost Purchased content

Platform
iOS

Areiesian

New Member
Joined
24/06/2022
Messages
3
Hello,

I lost my purchased content when I switched devices. Please see attached receipt. I can provide copies of my receipt and transaction if.
 

Alan_SP

Staff member
Administrator
Joined
11/01/2016
Messages
1,780
If you switched platform (from iOS to Android, or vice versa), you have to purchase again.
 

VDX_360

Staff member
Moderator
Joined
20/01/2017
Messages
4,562
If you switched from an iOS device to a new iOS device, than this help page might help.

If you switched from an Android device to a new iOS device, than you have to make a new purchase.

Android and iOS are different companies with different policies, procedures, and in this case, even a different version of the game. One can't swap purchases between Apple and Android. That's not just an EK thing, that's an industry thing that has little room for independent developers to complain.
 

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