Do other games allow you to log in to Google Play Games? you may try to reinstall the Google Play Games app.
I see you have explored that folder and the file is not seen, but have you used the search function, typed on file name "ek.bak" to see if it exists anywhere on your device? Maybe it's on a different storage volume within the device.
I will try to use emulators to check if it works with an A20. Certainly Android 10 shouldn't be a problem, many people have it.
Yes i enter with archero, super minero and other games that connect, but when intry to connect with exiled kingdom hace that message 4:, and dont connect, the file EK.bak i try search with 3 root directory browser but even with that i dont see the file, i try to make the backout and at the same time load but say there is not Ek.bak file xD im getting Afraid to lose the info and my phone is not rooted
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