How o recover my account

Alan_SP

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Administrator
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11/01/2016
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1,964
Do you use same platform (for example, Android -> Android, or iOS -> iOS)? Do you use same account on both phones?
 

OblivionGate

New Member
Joined
04/04/2024
Messages
3
Do you still have the old phone and did you link your character to Google play? If you never linked to Google play your character is not saved to cloud and only that phone I believe
 

Alan_SP

Staff member
Administrator
Joined
11/01/2016
Messages
1,964
Only android
Did you tried to use restore purchase, if it's the same account you used to make purchase?

Also, if you have more than one account on your device, Google can have issues with that, so please remove other accounts, and leave only the account you used for purchase.

You also should be able to view purchase in your purchase history.
 

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