Had to uninstall to update, All Characters lost, And my Purchases lost also...

SSwan

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Joined
24/05/2017
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3
As I enjoyed building the Characters, my feeling are mixed about losing them. But the purchase of a full license, that grandfathered me in as a founder and the loss of 21 level Rouge! It still shows my achievements on Google play. Tried to restore purchase to no avail. Would enjoy trying to rebuild my characters again, but I would like my purchase restored, and I am informing you before I contact Google play store to investigate and return my funds, as you have lowered the price by a dollar?
 

Alan_SP

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11/01/2016
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You can restore everything without problems, but for saved games, you need to save them before you uninstall. If you uninstalled before saving, well, then you're in trouble with restoring saved games.

Licence can be restored easily by using restore purchase option (you can also restore purchase on all your Android devices). You only need to use same account you used to purchase.

If there are problems with restoring, try to have only one gmail account, one used when purchasing. Problems are caused by Google in any case, not from EK's side.
 

SSwan

New Member
Joined
24/05/2017
Messages
3
Multiple accounts are used, tried with account game is under. Will run it by Google, and will inform them to restore my purchase, and keep it under my original agreements. As for my Characters, It would be the same if I had run them under death match. I enjoyed building them even though they had flaws, it just won't be the same with knowing most of the information. Thanks again for a game that harkens back to the the late 1970's when Role playing was in it's infancy......
 

Alan_SP

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Multiple accounts cause problems, but this is essentially Google's bug and EK can't solve this Google bug and can't workaround it. :(

That's why solution to this problem is described in FAQ that can be found here: viewtopic.php?f=4&t=773

11. I have troubles restoring my purchase, what should I do? :?:

:idea: if you are on an Apple device, there has been an issue recently which is being talked in the Apple Developer forums. Restores are failing, but luckily the problem is permanently solved after logging off and on itunes. Do it like this:

1) Sign out of the App Store on your device: in your Settings app > "iTunes & App Stores", tap your Apple ID, then "Sign Out" (don't sign back in yet)
2) Return to the app and from main menu go to Store > Restore Purchase. When prompted, sign back in.

If you are on Android, then this is always caused by multiple accounts being present. Please remove the other accounts, restore purchase, then you can add them again.

So, there's no other way, you need temporary remove other accounts and restore purchase.

I'm pretty sure Google by now knows about situation and you can see how well it is resolved.
 

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