FIXED: Major - Crash After Intro Video

RobThePCGuy

New Member
Joined
08/01/2024
Messages
1
Issue Description:
Hello, I'm uncertain about the exact requirements for submitting an issue, but I've encountered a problem where I cannot progress beyond the intro video. Specifically, the intro video plays, but whether I press ESC to skip it or let it play through, a Unity error message appears, and then the game crashes to the desktop.

Troubleshooting Steps Taken:
  • Toggled between the standard and beta versions.
  • Uninstalled and reinstalled the game.
  • Verified the game files through Steam.
  • Deleted all files in "%USERPROFILE%\AppData\LocalLow\Dimension Games\Archaelund" before and after reinstallations, toggling versions, and after file verification on Steam.
  • Switched from fullscreen mode to windowed mode using ALT+Enter.
  • Launched the game with administrator privileges.
  • Changed the save settings from Steam Cloud to local storage, and then repeated all the above steps.
I have still been unable to play the game. Please advise or help.

EDIT-Update Machine Info:
  • Operating System: Windows 10 Pro for Workstations 64-bit
  • CPU: Intel Processor i7-13700K
  • RAM: 64.0GB
  • Motherboard: ASUS PRIME Z790-A WIFI (LGA1700) 29 °C
  • Graphics: LG TV C3 SSCR2 (4096x2160@120Hz), 12GB NVIDIA GeForce RTX 4070 32 °C
  • Storage: 1863GB Samsung SSD 990 PRO 2TB

EDIT#2-Fixed it
  • I had 'Vertical sync' in the NVIDIA Control Panel set to 'Fast' : Crashes every time.
  • Setting 'Vertical sync' to 'On' fixed any issues and now I can play the game.
 
Last edited:

MikeB

Staff member
Loreseeker
Joined
31/10/2016
Messages
1,390
Location
Germany
Please grab the player.log file following the instructions in the thread below and send it to the given support email address.
Also, provide as much details on your hardware as possible.

 

DavidBVal

Developer
Staff member
Administrator
Joined
28/02/2015
Messages
7,434
EDIT#2-Fixed it
  • I had 'Vertical sync' in the NVIDIA Control Panel set to 'Fast' : Crashes every time.
  • Setting 'Vertical sync' to 'On' fixed any issues and now I can play the game.

Thanks, this is very valuable. Please just as MikeB suggested, if you can parovide the player.log or paste here the last part of it, it'd be great.
 

Top