FIXED: Major - Crash After Intro Video

[RobThePCGuy]

Issue Description:
Hello, I'm uncertain about the exact requirements for submitting an issue, but I've encountered a problem where I cannot progress beyond the intro video. Specifically, the intro video plays, but whether I press ESC to skip it or let it play through, a Unity error message appears, and then the game crashes to the desktop.

Troubleshooting Steps Taken:

• Toggled between the standard and beta versions.
• Uninstalled and reinstalled the game.
• Verified the game files through Steam.
• Deleted all files in "%USERPROFILE%\AppData\LocalLow\Dimension Games\Archaelund" before and after reinstallations, toggling versions, and after file verification on Steam.
• Switched from fullscreen mode to windowed mode using ALT+Enter.
• Launched the game with administrator privileges.
• Changed the save settings from Steam Cloud to local storage, and then repeated all the above steps.

I have still been unable to play the game. Please advise or help.

EDIT-Update Machine Info:

• Operating System: Windows 10 Pro for Workstations 64-bit
• CPU: Intel Processor i7-13700K
• RAM: 64.0GB
• Motherboard: ASUS PRIME Z790-A WIFI (LGA1700) 29 °C
• Graphics: LG TV C3 SSCR2 (4096x2160@120Hz), 12GB NVIDIA GeForce RTX 4070 32 °C
• Storage: 1863GB Samsung SSD 990 PRO 2TB

EDIT#2-Fixed it

• I had 'Vertical sync' in the NVIDIA Control Panel set to 'Fast' : Crashes every time.
• Setting 'Vertical sync' to 'On' fixed any issues and now I can play the game.

 

[MikeB]

Please grab the player.log file following the instructions in the thread below and send it to the given support email address.
Also, provide as much details on your hardware as possible.

How to report Archaelund bugs (read before posting)

We're sorry that you encountered an issue with the game! Remember that this subforum is for bugs, glitches, crashes and other technical issues. If you have doubts or questions about the game content, then please post them in the Archaelund general forum. Post here only if you are playing the...

exiledkingdoms.com

 

[DavidBVal]

EDIT#2-Fixed it

• I had 'Vertical sync' in the NVIDIA Control Panel set to 'Fast' : Crashes every time.
• Setting 'Vertical sync' to 'On' fixed any issues and now I can play the game.

Thanks, this is very valuable. Please just as MikeB suggested, if you can parovide the player.log or paste here the last part of it, it'd be great.