It is currently Mon Sep 23, 2019 5:38 pm

All times are UTC

Post new topic  Reply to topic  [ 3 posts ] 
Author Message
PostPosted: Fri Jul 05, 2019 5:33 am 

Joined: Fri Jul 05, 2019 5:21 am
Posts: 1
Ok so a little back story i got a debit card put in the required information into google pay and the google play app so on and so fourth i then tried clicking on purchase full licences and it just closes the store window like it just disappears every time and the little thing at the bottom that is supposed to pop up you know the one that lets you choose your payment option dosen't pop up i made a new email tryed force stopping the game i even lost both my lvl eight rogue and lvl 8 warrior when i uninstalled dont get me wrong this game is five stars even just from the demo that i have played and i if for nothing els but supporting the devs aaaand also unlocking the full game would love to purchase the full licenses but to no avail nothing has worked besides the email changing and the card swaps i also reset my phone the date and time on my phone and like i mentioned before i force stopped and uninstalled the game if anyone has any AND I MEAN ANY advice on this topic i will try it i have a BLU android phone if that factor's in in any way shape of form.

PostPosted: Fri Jul 05, 2019 7:09 am 
EK Developer, Admin
User avatar

Joined: Sat Feb 28, 2015 11:00 am
Posts: 5773
Has thanked: 380 times
Been thanked: 674 times
I will move this to support layer.

Sorry for the inconvenience. Purchases are working normally for other players today. This happens sometimes, caused by some problem with configuration of Play Store payments.

Are in-app purchases working fine for other apps? No need to purchase anything, just try to open the prompt message.

Normally this problem gets fixed when you remove your bank card information and add it again ( in play store settings)


PostPosted: Fri Jul 05, 2019 4:08 pm 

Joined: Fri Jan 27, 2017 2:31 am
Posts: 1286
EK Translator: German
Has thanked: 62 times
Been thanked: 212 times
DavidBVal wrote:
I will move this to support layer.

I moved it to support

Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 3 posts ] 

All times are UTC

Who is online

Users browsing this forum: No registered users and 5 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

Powered by phpBB® Forum Software © phpBB Limited
@2016 4DGames. All rights reserved

[ GZIP: Off ]