Re: IMPORTANT: Exiled Kingdoms temporarily removed from the Play Store
DavidBVal":3l1493v2 said:
Well, sadly this is a very different case. I have no one to contact, I believe google has tightened the communication channel drastically since 2013. They gave me a form to fill an appeal, which I can submit only once, and will be replied once, within 72 hours, and no further appeals or even questions about this matter will be considered in the future. Also the appeal has a limit of 1000 characters (which is an extremely short lenght to elaborate anything).
See, there was zero metadata in my entry. There were absolutely no review quotings. Zero. I made a very long entry, using up the 4K characters they allow, and I believe that is now discouraged by google and their bots can consider it keyword stuffing. also there's the small paragraph mentioning Diablo, Baldur's Gate, and Morrowind as inspirations. Those two latter points, even if I think weren't any wrongdoing or keyword spam at all, might be fixable regarding their policies, and I told them I would do that.
Actually, this is almost exactly the same situation as were for me. I also had one try to sort things out, I needed to figure out what they want me to do and I had only one go to do it. Only different thing is, I could wrote long message to them, specifying what I'll do that similar situation never happen again.
That's why I advice you to look not only their message, but to look on internet if there are people in similar situation and see what they did and how they did. You need to know what you did wrong in their opinion and solve it.
As you mention these games, remove them.
As you can't reach your console to do that, write in message that you'll comply with all their rules as soon as you can access your console. They know you can't edit your stuff without console. But when you write to them, try to look like you know what you should edit and prepared to edit that. And this is hard part, being sure what you did wrong.
All in all, I guess they would give you chance to comply to their rules, that's in their interest in a way, but they certainly are company which doesn't make things easy for little people. If you are big corporation, you can have numerous errors on your part and get away with this. I know this for a fact.
Mainly, you need to react, be prepared to comply with their rules and hope for the best.
My experience was very traumatic in a way, but I also learned something: Always comply with Google, if you want to have dealings with them.